Frequently Asked Questions

Where are you located?

AES is located on Haywood Street in Downtown Asheville, NC.  Detailed maps and driving directions are outlined on the Directions page of this website.


Where can I park?

Metered street parking can occasionally be difficult to find; however, AES is conveniently located near both the Civic Center and Rankin parking garages. For information regarding Asheville parking, including monthly parking passes, please visit the City of Asheville Parking Services website at:


I signed up for a Virtual Offices service package, but I’m realizing I need more office time.  Can I “upgrade” my agreement to allow for more office time?

Absolutely!  In the event you need more office time, we’ll be more than happy to revise your agreement to allow for the amount of office time you estimate needing each month.  We only ask that once a Virtual Office agreement is modified to allow for additional office time, you stay at that level for a minimum of one full month.


Can I hang my diplomas or certificates on the walls when I’m utilizing my Virtual Office hours?

Because it’s a shared office, subscribers are required to remove all personal items when they leave.  However, we can help provide a solution that allows you to display your diplomas or professional certificates during your Virtual Office time.  In fact, we can make arrangements to keep a few personal items in safekeeping to allow us to personalize your office prior to you and your client’s arrival.


Can I bring in my own things to decorate my Executive Suite?

As long as the items are in keeping with the established decor, you’re more than welcome to decorate your Executive Suite as you like.  However, AES reserves the right to request removal of any items that are offensive or objectionable.


Where did all the artwork in the offices and common areas come from?

Asheville is renowned for its interesting architecture and wealth of artistic talent.  We are fortunate to occupy a space with a gallery-like feel which is the ideal venue for exhibiting the works of local artisans.  We are proud to support the artistic community by displaying locally-crafted works of art in offices and common areas.


I don’t need any office space, but need administrative assistance from time to time.  Can you provide support services if I’m not renting an office from you?

Of course!  Our knowledgeable and professional staff is experienced in all facets of administrative support and we have several clients who utilize ad hoc administrative services without occupying an office.